We're here to help
If you run into an issue, please check the frequently asked questions below first. If you can't find a solution, feel free to reach us through any of the contact options below.
phantamate@126.com
Weekdays 9:00–18:00 (GMT+8)
A: PhantaMate currently supports macOS 10.15 or later, and Windows 10/11.
A: PhantaMate uses a local-first design: your data is stored primarily on your own device and is protected with encryption.
A: Open "Data Export" in the app settings, choose the data types you want to export, and save them to your device.
A: Please try restarting the app. If the problem persists, email us at phantamate@126.com and we will help you as soon as possible.
A: On macOS, updates are available through the App Store. On Windows, use the in-app update feature or download the latest version from our official website.
| Current Version | 1.1.0 |
| Supported Platforms | macOS 10.15+, Windows 10/11 |
| Development Team | cyou.iflow.huanou |
| Privacy Policy | View Privacy Policy |
我们随时为您提供帮助
如果您遇到问题，可以先在下方的常见问题中查找答案。如果找不到解决方案，欢迎通过下方联系方式与我们联系。
A: PhantaMate 目前支持 macOS 10.15 及更高版本，以及 Windows 10/11 操作系统。
A: PhantaMate 采用本地优先设计，您的数据主要存储在本地设备上。我们会对本地数据进行加密保护。
A: 您可以在应用设置中找到"数据导出"功能，选择需要导出的数据类型，即可将数据导出到本地。
A: 请尝试重启应用。如果问题持续，请发送邮件至 phantamate@126.com，我们会尽快协助您解决问题。
A: macOS 用户可通过 App Store 获取更新，Windows 用户可通过应用内的更新功能或官方网站下载最新版本。
| 当前版本 | 1.1.0 |
| 支持平台 | macOS 10.15+, Windows 10/11 |
| 开发团队 | cyou.iflow.huanou |
| 隐私政策 | 查看隐私政策 |